(406) 646-7745
Image may be subject to copyright
placeholder

CONTACT US

Feel Free to Contact Us, at Your Convenience





captcha

THE MADISON HOTEL, MOTEL POLICIES

Credit Card Payment is required for all stays, Visa, American Express, MasterCard, Discover. NO CASH ACCEPTED! Credit Card information must be verified in person, this information will be maintained within our reservation system as a "property guarantee" as it relates to the following policies.

NO SMOKING OR COOKING - or bringing burnt materials inside the facility or rooms, at anytime. Montana State Law states: "No smoking within 20 feet of a door or window". A $100 minimum fine per day of your stay will be assessed if your room has smoking materials or smells that needs to be cleaned. This also pertains to vaping products or other burnt items or materials. No Cooking in the room, other than in the provided Microwave, No personal cooking appliances crock pot, rice cooker and Insta-pot shall be used at any time. Strong residual odors from cooking shall be subject to this policy.

NO PETS - Please leave your pets at home. A $100 minimum fine per day stayed, along with replacement cost for furniture or items damaged, including labor, will be assessed if your room has evidence of a pet including, smell, food, hair, urine, feces, property damage, video evidence. Certified Trained, Service Animals, are also subject to this damage policy. We do not accommodate "Comfort Pets".

Gallatin County, Covid-19 Adjustments;
Masks are required by the health department outside of your room, while on property. All Linen has been washed prior to your stay, including the blanket.
no cups at the coffee dispenser, request them at the desk during normal office hours. Lobbies are closed, to encourage social distancing.
Staying over? All rooms are treated as if they are "Do Not Disturb" No maids will service your room during your stay. Arrangements for across the threshold delivery of supplies to you room are made daily at the desk or by texting or calling 406-646-7745.

Hostel, by booking a Hostel room you accept all the personal responsibility for your safety while using public restrooms and public showers, if you find it needing attention, You agree to report the condition to the desk so it can be addressed properly to the front desk or text 406-646-7745, 24 hours a day.

Check in time is 3:00 pm to 10:00 pm. We have a late check in process, should your travel plans cause you to arrive after 10:00 pm please call or TEXT 406-646-7745 to review this process. As a normal practice to speed up your check-in time, we will charge the card you provided, the day of your arrival, if you choose to use another form of payment when you arrive we can make the necessary changes. The 72 hour cancellation time has passed at the time of charging your card that you offered us, therefor, invalid cards, the room may be released at 3:00 pm the day of your expected arrival, please use a card that will be valid through your time of staying with us.

THIRD PARTY BOOKING - IF you book with Expedia, NPR or their many partner companies, You must coordinate the change or cancellation through them directly, their fees may still be applied.

CHANGES/CANCELLATION - 72 hour notice of cancellation is required. We understand that plans do change, Should you need to make a change or cancel your reservation, please contact us by email at reservations@madisonhotelmotel.com or call is at (406)-646-7745. There will be no penalty when contacting us more than 72-hours prior (3 days) to your reservation stay date; failure to arrive or cancel more than 72 hours of reservation (3:00 PM Three Days Prior) will be cause for a one night's stay charge with no exceptions. Special offers, and group bookings may be non-cancellable and non-refundable. Booking the incorrect gender dorm bed is not refundable.

NO PERSONAL BEDDING - including pillows, cots, or sleeping bags. Each bed is supplied with clean proper linens. If you do bring them in you may be charged a cleaning fee if pests are discovered after your stay. This may cause cancellations that you could be responsible for too.

DAMAGE/THEFT - Stolen items will be charged at the replacement cost price, unreasonably damaged furniture, blankets, towels and sheets will also be purchased by the guest at the replacement costs. Removing towels, linens or pillows from the premises is not acceptable and you may be charged for the replacements if soiled due to use out of the normal expected in room servicing including wiping your vehicle.

ITEMS LEFT IN ROOMS - Please be attentive when clearing out of your room. Should we find something, we will in good faith attempt to contact you to make arrangements to get you your item back, you will be charged for packaging and freight costs. If no response from you in 72 hours we may dispose of the item at the our discretion.

MISCONDUCT, Not Wearing Masks where required by the County Health Department. We reserve the right to ask a guest to leave without refund of the current days' stay, if they are disorderly, show a lack respect to other guests or show disrespect to the property, employees. The Police may be requested to get involved with the eviction and trespass notice order. We reserve the right to refuse services, goods or accommodation to anyone for any reason, at any time.

NO children under the age of 5 are allowed to stay in HOTEL due to noise control but, they are welcome in the MOTEL. All Children, are included in the Guest count!

TRAVEL AGENTS, the arrangements must note that your are making this for a guest in the special request part of your reservation, we will charge the card on file unless another arrangement has been made in advance to the 72 hour cancellation policy. The guests contact information along with the email needs to also be made available.

Policy and Prices subject to change without notice.
AUTO-COLLECT
Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.